The type field defines whether the checklist is recurring or one time. Type: This is a drop-down field with 2 values, i.e., 'Recurring' and 'One-time'. The other support users who are not a part of the 'Available for Group' and the 'Available to users' fields can also follow the checklist. These users will be able to view the checklist in the 'Followed Checklist' section on the portal. The members of this group will be able to view the checklist in the 'Followed Checklist' section on the portal.ДЄvailable to users: The support users selected in this field will be able to replicate and reuse the checklist. The members of this group can edit the checklist, add or remove task items before the checklist is activated.ДЄvailable for Group: The groups selected here are the ones who will be able to replicate and reuse the checklist. Owner Group: The groups selected here are the ones who own the checklist. Name: A text field to input the checklist name These tabs provide the support user with quick and easy access to the essential functionalities of the app.Д¬licking on the 'Create Checklist' tab will take a support user to a pre-defined template for creating a checklist and its associated task items.В The checklist template contains the following fields. Retired Checklists - Link to view checklists that are marked as retired. Portal - Link to the Eagle Eyes Home Page.Д«rowse for Checklists - Link to the Eagle Eyes portal with all the checklists that are publicД¬reate a New Checklist - Link to create a new checklist formД¬ompleted Checklists - Link to view checklists of accomplished tasks. A support user can edit the checklist item by clicking on the pencil icon.В In the GBP support user view, the navigation bar has been provided with the following tabs: The value entered in the order field is used to sort and list the checklist items in an ascending or descending order.ДЄn '+Add' icon has been provided at the bottom of the checklist page, which will allow a support user to add a new task item to the checklist.В A 'Pencil' icon has been provided at the bottom of the checklist page next to every checklist item. вЂњOrderвЂќ is an input field that can receive only whole numbers. The support user can assign a priority for the checklist item by choosing a value from the drop-down field. The вЂњPriorityвЂќ field is a drop-down field with the values вЂњLowвЂќ, вЂњMediumвЂќ and вЂњHighвЂќ. When a support user clicks on the edit icon next to a checklist item, it will open a pop-up form to obtain their inputs for the 'Order' and the вЂњPriority' fields. These tabs provide quick and easy access to the important functionalities of the app to a support user.В On the top right-hand corner of the page, the userвЂ™s profile tab and link to the self-service portal have been provided to provide quick access and navigation.ДЄn 'Order' and a 'Priority' field have been introduced for checklist items.

The header menu has been provided with the following tabs: 'My to-do', 'Create Checklist', 'Browse', 'Stats'. Clicking on the button gives a validation message and retires the checklist.В The retired checklist is not visible to the other support users or the groups who might be following that checklist.В The support user cannot activate or edit the retired checklist and the task items associated with it. The support user can retire a checklist from the list by opening it and then clicking on the retire button located at the top right-hand corner of the checklist page. When a support user clicks the 'Checklist owned by me' tab on the navigation side-bar on the self-service portal, a list of checklists becomes visible. The appвЂ™s collaboration features allow a support user to work with the cross-functional teams effectively to resolve service disruptions quickly They can take an action on a checklist item once it becomes due or plans for an upcoming checklist item based on the available information in the app. Further, a support user can add multiple tasks to the checklist and set the priority of execution of the tasks. The app would then become visible in the ITIL view to a support user enabling them to create, follow, share, retire and duplicate a checklist. The GBP admin can activate the app from the ServiceNow app store at the customerвЂ™s request. The detailed dashboards and reports showcase actionable insights derived from the task checklist and associated items. Eagle Eyes is a collaborative task management app designed to drive operational excellence by managing and tracking tasks, fixing accountabilities, and enabling cross-team collaboration amongst the fulfillers.

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